Recent Calls
Tue. Apr 6th 2021
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Shortly before noon Hanover Township Fire/Rescue was sent to the SB Route 29 on ramp to Interstate 81 NB for the report of a tractor trailer rollover. Fire Command, Rescue 5, and Engine 6 quickly wen...
Tue. Jul 7th 2020
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In the early evening of July 7, Hanover Township FD's Water Rescue Team was dispatched on the Primary Assignment to assist Plymouth Borough FD on the report of a person swimming in the river who w...
Tue. Mar 10th 2020
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For the second time in as many days Hanover Township Fire and Medic 9 were dispatched for a 2 vehicle MVA with entrapment on New Commerce Blvd in the area of the Chewy Fulfillment Center. Units arrive...
Mon. Mar 9th 2020
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Hanover Township Fire and Medic 9 were dispatched to S Main St near the "Park and Ride" in the Preston Section of the Township for the reported 2 vehicle MVA, 1 vehicle rollover with 2 entra...
Sat. Dec 14th 2019
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In the early morning hours of December 14 , Hanover Township Fire/Rescue and Medic 9 were sent to the vicinity of the Route 29 Highway overpass to the Sans Souci Parkway for a report of a vehicle roll...
News Headlines
Fri. Jan 1st 2021
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The HTFD is starting off 2021 on a high note. With assistance from Hanover Township Manager Sam Guesto and the Hanover Township Board of Commissioners we are proud to announce the acquisition of a new...
Wed. Sep 23rd 2020
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After the hiring process was halted due to the COVID-19 pandemic, things are finally starting to get back to normal and on track. This past week the Hanover Township Board of Commissioners have voted ...
Thu. Jul 23rd 2020
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The Hanover Township Fire Department would like to extend a special thank you to Jr. Fire Chief Brian Lyons. Brian stopped by Fire Headquarters with an un-expected donation to our Department. For thos...
Thu. Jul 9th 2020
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Between 2330 hrs on July 8 and 0030 hrs on July 9 unknown persons vandalized the flag pole area and stole an American Flag and a Black and Red Firefighter Memorial Flag that was flying in honor of a r...
Wed. Jun 3rd 2020
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With the passing of Chaplain / Firefighter Joseph Nealon Jr. a huge void has been left in the backbone of our department's operations when it comes to ceremonial event's, parade's, and mem...
Smart 9-1-1

 

 

9-1-1 Emergency Services is provided to the Hanover Township Fire Department by the Luzerne County Communications Center. The Luzerne County Communications Center is a nationally accredited 9-1-1 PSAP (Public Service Answering Point) Center through the Association of Public-Safety Communications Officials and performs all 9-1-1 call intake as well as Fire, EMS, and Police Radio/Dispatch Communications. 9-1-1 Dispatchers at the Luzerne County Communications Center are nationally certified to perform their duties and provide Emergency Medical Dispatch over the phone in your time of need. 

Luzerne County 9-1-1 is a partner with Rave Mobile Safety and utilizes a program called SMART 9-1-1.

Smart911 lets you provide your information to Luzerne County 911 by using a secured website to input your information.  By signing up though the website, you are able to provide information to 9-1-1 dispatchers that could be vital in saving your life and the life of your loved ones in the event you or they were to dial 9-1-1. During an emergency this information can be vital in getting emergency services to you if you become unable to provide it while on the line.

Please take the time to sign up! 
After you do, remember that you have to log in once every 6 months to keep your profile updated. 

Luzerne County 911 can only see your information if and when you call 911.

 

 



 


 

Smart911 Frequently Asked Questions

 

How does Smart911 work?

Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 systems recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

What is a Safety Profile?

A Safety Profile is a set of information about an individual, or a household that is contained within one account on Smart911.com. Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.

What kind of information can I list in my safety profile?

You can include as little or as much information in your profile as you like. Information may include address, medical and security information. This service is voluntary, so you decide what information you want emergency responders to know about you when you call 9-1-1.

 

Who should create a Safety Profile?

Anyone can create a safety profile.  Those that are especially encouraged to sign up are people with medical or disability information. Wireless phone users are also encouraged, as wireless phone calls to 9-1-1 only provide a general location of the caller, not an exact address.  Adding your home, school and work addresses (including apartment and room numbers) can help responders locate you more easily.

 

How long does it take to create a Safety Profile?

Setting up a profile can take as little as 5-10 minutes, depending on how much information you wish to provide. You can always go back and update existing, or add additional information to your profile.

 

How do I know if my Safety Profile was successfully created?

When you complete registration, Smart911 will automatically direct you to your Smart911 Safety Profile and will send a message to your registered email address confirming your account. Smart911 will not deliver your Safety Profile to 9-1-1 answering centers unless you have verified the phone(s) listed in your profile by responding to the text message or automated call placed to that phone. Your account is created after the first page of registration. To confirm your account and insure information is available to 911, your profile must be associated with a phone number. 

 

Is there a cost to sign up for Smart911?

There is no fee to create or maintain a Safety Profile with Smart911.

 

Can I include my family members?

You are encouraged to create a Safety Profile that includes everyone in your household. You can also create Safety Profile on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers, designating yourself as the emergency contact. 

 

What if English is not my primary language?

You can create a Safety Profile in multiple languages and specify your primary language. When your profile displays at the 9-1-1 center, it will be translated back into English. If an interpreter is required, the 9-1-1 Call Taker will be able to see which language you designated as your primary language.

 

Once I have signed up do I need to do anything else?

The more up-to-date your information is, the better. Smart911 prompts users to verify their information every six months. However, you should update your profile anytime there is any change to your information.

 

Is my information secure?

Yes. Your privacy is important to us. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1. Your information is stored in geo-redundant databases that restrict access to everyone- including Rave Mobile Safety employees. Your Safety Profile is non-searchable and your information will only be displayed to 9-1-1 dispatchers for a limited amount of time. In some areas, you can choose to allow Smart911 to share your profile with Emergency Managers as they prepare for and respond to emergencies. If you reside or work in one of these areas, you will be presented with this option.

 

Will my Safety Profile still work if something happens to the Rave Mobile Safety databases?

Yes. Your information is stored in geo-redundant databases that are located on opposite sides of the country. In the unlikely event of a database shutdown, the system will automatically transition all of your information to the backup database, resulting in zero impact to your Safety Profile.

 


© 2021 Hanover Township Fire Department